Customer Service Trainer

2 weeks ago

New Delhi, India Binance Full time

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

The Training Topic Designer position sits within our Customer Service department and focuses on delivering the highest qualitative training for our Customer Service agents.

We are seeking an individual who can pinpoint any shortcomings in the existing training materials, and build out the training material.

**Responsibilities**:

- Develop educational material and organize training sessions for new hires.
- Deep dive in the material being used and collect feedback from agents.
- Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met.
- Collect and evaluate related training courses and learning materials according to the company's training needs; and develop and maintain suitable learning and training channels to ensure the diversity and applicability of training resources.
- Understand the requirements from trainees, develop and prepare training materials, enrich training contents and design training system; conduct training lessons; and collect feedback to continuously improve training courses.
- Document training records and follow post-training feedback, analyze and summarize training activities to improve training quality.

**Requirements**:

- Minimum 3+ years experience in training and preferably 1 year of designing training modules.
- Bachelor’s degree or diploma.
- Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.
- Strong ability in English, ability to work with other cultures.
- Strong communication and interpersonal skills, and ability to work independently.
- Excellent abilities in organization, coordination, and project management.
- Familiar with various Microsoft Office SuitesHold strong work ethics and abide by the company’s policies and procedures.

**Working at Binance**
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary
- Flexible working hours, Casual work attire
._

  • Customer Service Trainer

    2 months ago

    Delhi, India Looper Development Services Private Limited Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, andperformance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single/multiple lines of business, and will regularly do so by handling routine customer interactions in...

  • Vehicle Service Trainer

    1 month ago

    new delhi, India Ather Energy Full time

    you’ll be our: Vehicle Service Trainer you’ll be based at: New Delhi - Zonal Office you’ll be Aligned with: Technical Training Specialist you’ll be A member of: Ownership Management, Business What will I be doing at Ather? You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task...

  • Sales Trainer

    3 weeks ago

    New Delhi, India Travelounce Full time

    We are seeking an experienced and highly motivated Process Trainer for our US Travel Sales Process. The Process Trainer will work closely with the Operations and Quality teams to ensure that the training programs are aligned with business objectives and are effective in improving the performance of our sales agents. **Requirements**: 1-2 years of...

  • Vehicle Service Trainer

    7 days ago

    Delhi, Delhi, India Ather Energy Full time

    you'll be our:Vehicle Service Traineryou'll be based at:New Delhi - Zonal Officeyou'll be Aligned with:Technical Training Specialistyou'll be A member of:Ownership Management, BusinessWhat will I be doing at Ather?You will train the service team in company owned & dealer owned service centers. Since EV is new in the industry, your task will be to make them...

  • Process Trainer for Domestic Bpo

    1 week ago

    New Delhi, India Fortuco Resource Pvt. Ltd Full time

    A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice,...

  • Process Trainer

    5 hours ago

    New Delhi, India Vimerse Infotech Inc Full time

    Note:- Only Female Candidate can applyDesignation- Process TrainerLocation - Moti NagarKey Responsibilities:- Training & Development Training Delivery Assessment and EvaluationGiving Training to new hires (NHT)Requirements:-Bachelor's degree in a relevant field preferred.Previous experience as a Process Trainer in the BPO industry is a plus.Strong...

  • Process Trainer-bpo

    2 weeks ago

    New Delhi, India Looper Development Services Full time

    **Job Summary**: **Key Responsibilities**: - Conduct training sessions for our customer service team to enhance their skills and knowledge. - Develop training modules, materials, and assessments to ensure effective learning. - Provide feedback and coaching to trainees to improve their performance. - Keep up to date with industry best practices and...

  • Bpo Trainer

    3 days ago

    Delhi, Delhi, India Apogee Service Pvt. Ltd Full time

    Profile - BPO Trainer Must have Experience of 2yr. in BPO Industry. **Job Description**: - Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training experienced employees on...

  • Staff Trainer

    2 months ago

    New Delhi, India Nemus Store Full time

    Job Description : This job is for staff trainer who will train staff for hospitality industries like caretaker servant, caretaker, peon, maid, housekeeper, etc. Skills for hospitality trainers to have include: Customer service Communication Critical thinking Time management Presentation Organizational...

  • Fitness Trainer

    2 months ago

    New Delhi, India Fitpiq Full time

    Fitness trainers assess their customers’ bodily strengths and weaknesses and create customized workout plans. They provide physical and mental guidance and monitor customers’ progress on a regular basis. **Fitness trainer duties include**: 1.Evaluating customers’ physical needs 2.Assigning appropriate exercise activities 3.Track customers’ fitness...

  • Fitness Trainer

    1 day ago

    New Delhi, India Fitpiq Full time

    Fitness trainers assess their customers’ bodily strengths and weaknesses and create customized workout plans. They provide physical and mental guidance and monitor customers’ progress on a regular basis. **Fitness trainer duties include**: 1.Evaluating customers’ physical needs 2.Assigning appropriate exercise activities 3.Track customers’ fitness...

  • Sales Trainer Females

    2 weeks ago

    New Delhi, India Legpro consultants pvt ltd Full time

    **HIRING FOR SALES TRAINER - " FEMALES "** **Education and Experience**: - Graduate in any stream, Post - graduation degree will be an added advantage - 2+ years of experience as a sales trainer. **- 2+ years of experience as a trainer / Applicants should have experience in giving selling skills Training / sales training in b2c,b2b, direct sales, hard...

  • Cs Trainer

    2 months ago

    Delhi, India LOOPER DEVELOPMENT SERVICES Full time

    **JOB DESCRIPTION;- - CS TRAINER** **BUDGET--- - 8-9LPA** A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will...

  • Cs Trainer

    2 months ago

    Delhi, India LOOPER DEVELOPMENT SERVICES Full time

    **JOB DESCRIPTION;- - CS TRAINER** **BUDGET--- - 8-9LPA** A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will...

  • Cs Trainer

    3 weeks ago

    Delhi, India LOOPER DEVELOPMENT SERVICES Full time

    **JOB DESCRIPTION;- - CS TRAINER** **BUDGET--- - 8-9LPA** A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will...

  • Cs Trainer

    2 weeks ago

    Delhi, India LOOPER DEVELOPMENT SERVICES Full time

    **JOB DESCRIPTION;--->> CS TRAINER** **BUDGET-----> 8-9LPA** A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction. Trainer is expected to maintain expert status in single / multiple lines of business, and will...

  • Data Science Trainer

    2 weeks ago

    New Delhi, India SkillCircle™ Full time

    JD FOR DATA SCIENCE TRAINERRequired minimum 1 years of experience.Customize training programs to align with the curriculum requirements and industry best practices.Trainers are required for teaching various topics related to Data Science, Machine Learning, Power Bi, Python, Tableau, Business Analytics, Data Analytics.Eligible trainers shall be entrusted to...

  • Data Science Trainer

    2 weeks ago

    new delhi, India SkillCircle™ Full time

    JD FOR DATA SCIENCE TRAINER Required minimum 1 years of experience. Customize training programs to align with the curriculum requirements and industry best practices. Trainers are required for teaching various topics related to Data Science, Machine Learning, Power Bi, Python, Tableau, Business Analytics, Data Analytics. Eligible trainers shall be entrusted...

  • Computer Trainer

    2 months ago

    Delhi, Delhi, India MSME TC ELECTRONICS SERVICE AND TRAINING CENTRE Full time

    Job Summary: Computer science Trainer/ Programming language trainer **Requirements**: - Mastering MS Excel/ PowerPoint/ Word and Web Designing - Knowledge of programming languages like Java/Python - Delivering highly interactive lectures and course curriculum designing - Knowledge of IOT and Android App Development is an added advantage Schedule: - Day...

  • Us Process Trainer

    4 weeks ago

    New Delhi, India Travelounce pvt ltd Full time

    DESIGNATION - PROCESS TRAINER (US TRAVEL SALES) Location - Sarita Vihar, Delhi Contact Number: 9560943887 Walk-In Interview. Responsibilities: - Develop and deliver training programs for new hires and existing employees on the US travel sales process, including product knowledge, customer service skills, and sales techniques. - Deliver engaging and...