Telesales/customer Service Advisor

2 weeks ago

Bengaluru, India Rashtriya Computer Saksharta Mission (RCSM) Full time

As a Telesales/Customer Service Advisor, your primary role is to interact with customers over the phone to promote and sell products or services, as well as assist customers with their inquiries and provide support. Here are some key responsibilities and skills associated with this role:
**Responsibilities**:

- Making outbound calls to potential customers to promote and sell products or services.
- Handling inbound calls from existing customers, addressing their inquiries, concerns, or complaints.
- Providing accurate information about products or services to customers and addressing any questions or objections they may have.
- Maintaining detailed records of customer interactions, including sales, inquiries, complaints, or comments.
- Collaborating with the sales team to meet or exceed sales targets.
- Resolving customer issues or complaints effectively and in a timely manner.
- Upselling or cross-selling products or services to customers when appropriate.
- Keeping up-to-date with product knowledge and industry trends to provide accurate information to customers.
- Following sales scripts and procedures while adapting to customer needs and preferences.

**Requirements:

- **
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Preferably Junior Executives with at least 1 year(s) of working experience in the related field for this position; start-up experience a plus
- Customer service experience is preferred.
- Extensive digital knowledge across all platforms, social media savvy, and e-commerce activities will be favourably considered
- Good project management and communication skills and attention to detail
- Highly competent with MS Office programs (Excel, Word, Powerpoint)
- Need to have a smartphone, laptop, and net connection.

**Key Skills: -**
- Communications Organizational Skills Teamwork Sales Management Adaptability

**Salary**: ₹7,500.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bangalore City, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (required)
- Hindi (required)

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