International Voice Process(Only Fresher)

6 months ago

Bengaluru Karnataka, India Sorties technologies pvt ltd Full time

Job Title: Customer Service Representative (Voice) Location: Bengaluru Mode: Work From Office Type: Permanent Minimum Qualification: 12th (PUC) Experience Level: Freshers and Experienced Salary: Starting from 16k+ Shifts: Rotational Transportation: One-way Cab Facility Key Responsibilities: Handle inbound/outbound calls professionally and provide exceptional customer service. Assist customers with inquiries, complaints, and product/service-related issues. Listen attentively to customer needs and offer appropriate solutions or guidance. Maintain accurate records of customer interactions and transactions. Collaborate with team members and other departments to resolve customer issues effectively. Follow communication scripts and procedures when handling different topics. Strive to meet or exceed performance targets and KPIs set by the organization. Requirements: Excellent English communication skills (both verbal and written). Minimum 12th (PUC) qualification. Previous experience in customer service or call centre is an advantage but not mandatory. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving skills and a customer-focused mindset. Willingness to work in rotational shifts. Additional Information: Upon selection, you will be deployed on an International Voice project, providing you with exposure to a diverse customer base and global communication standards.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹17,370.39 - ₹20,033.08 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- UK shift
- US shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Fluent English (required)

**Location**:

- Bangalore City, Karnataka (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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