Tele Calling Executive

3 weeks ago


Kochi, India SkinSecrets Full time

Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Salary**: ₹8,086.00 - ₹10,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you respond in English with confidence?

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Application Deadline: 24/03/2023
Expected Start Date: 25/03/2023



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