Client Servicing Executive

2 weeks ago


New Delhi, India Let's Build Brands Media Full time

**About the Role**:
- Client Servicing Expert Responsibilities:
- Building and maintaining strong relationships with clients to ensure customer satisfaction and loyalty
- Acting as the primary point of contact for all clients and handling their queries and requests promptly and professionally
- Developing a deep understanding of clients' businesses, goals, and needs to offer tailored solutions and recommendations
- Coordinating with cross-functional teams, such as sales, marketing, and product development, to ensure seamless service delivery to clients
- Analyzing client feedback and providing insights and recommendations for improving service quality and client retention
- Managing client accounts and maintaining accurate and up-to-date records of client interactions and transactions
- Preparing and presenting reports and other documentation to clients, including progress reports, proposals, and contracts
- Staying up-to-date with industry trends and market developments to anticipate client needs and offer innovative solutions
- Managing conflicts or disputes that arise with clients and finding effective and timely solutions to resolve them**Requirements**:
**Client Servicing Expert Requirements**:

- A bachelor's degree in business, marketing, or a related field.
- 3-4 years of experience
- Prior experience working in digital marketing (would be a plus)
- Strong communication and interpersonal skills to establish and maintain relationships with clients.
- Excellent problem-solving skills and the ability to think creatively to develop solutions for clients.
- A customer-centric mindset with a passion for providing exceptional service and support.
- A passionate yet patient demeanour to service clients with ease
- Experience in customer service, sales, or account management.
- Strong organizational and time management skills to manage multiple clients and tasks simultaneously.
- A detail-oriented approach to managing client accounts and documentation.
- Familiarity with CRM software and other client management tools.
- The ability to work independently and as part of a team to achieve business goals.
- Flexibility and adaptability to work in a fast-paced, dynamic environment and adjust to changing client needs and priorities.

**About the Company**:
Let’s Build Brands was founded by an MDI Gurgaon Alumnus in the year 2019. We are an early-age startup offering 360-degree marketing services to clients. We have three business verticals namely
- Marketing consulting, Advertising, and Digital Solutions. LBB’s concept is to offer a one-stop solution to our clients for any and every marketing need that a Brand has. We are a team of enthusiastic, creative, and fun-loving individuals who believe in the ideology of partying for any reason We are client and employee-focused and believe in delivering the most creative (yes, we are quality-conscious) and unique high-performance results.



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