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Tally Operator Supervisor
3 months ago
**Job Title: Customer Service and Billing Representative**
**Company: Surbhi Glass and Decor**
**Location: Sangli ( Maharastra )**
***
**Job Timing: 9:30 AM to 8:00 PM ( Male )**
**10.00 AM to 7.30 PM ( Female )**
**About Surbhi Glass and Decor**:
Surbhi Glass and Decor is a leading provider of high-quality glass products and interior decoration services. With a commitment to excellence and customer satisfaction, we specialize in delivering premium glass solutions and innovative decor services to enhance living and working spaces.
We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service and Billing Representative. As the primary point of contact for our customers, you will play a crucial role in ensuring their satisfaction and facilitating seamless transactions.
**Responsibilities**:
- **Customer Interaction**: Interact with customers in a professional and courteous manner, addressing inquiries, providing product information, and offering assistance with their needs.
- **Order Processing**: Manage order requests, including product selection, pricing, and availability. Ensure accuracy in order details and promptly process transactions using our billing system.
- **Billing and Invoicing**: Generate invoices, process payments, and maintain accurate records of transactions. Address billing inquiries and resolve any discrepancies in a timely manner.
- **Customer Support**: Provide post-sales support, including handling returns, exchanges, and warranty claims. Assist customers with any issues or concerns, striving to achieve prompt resolution and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products and services to effectively assist customers and provide relevant information.
- **Team Collaboration**: Collaborate with other team members to ensure efficient operations and maintain a positive working environment.
- **Administrative Tasks**: Assist with administrative duties such as maintaining customer databases, preparing reports, and managing inventory as needed.
**Requirements**:
- **Excellent Communication Skills**: Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information.
- **Customer Focus**: A customer-centric approach with a commitment to delivering exceptional service and resolving customer issues promptly.
- **Attention to Detail**: Ability to maintain accuracy in billing and transaction processing, with a keen eye for detail to identify and resolve any discrepancies.
- **Organizational Skills**: Strong organizational and multitasking abilities to handle various tasks efficiently in a fast-paced environment.
- **Problem-Solving Skills**: Proficiency in problem-solving to address customer inquiries and resolve issues effectively.
- **Team Player**: Ability to work collaboratively with team members to achieve common goals and contribute to a positive work environment.
- **Prior Experience**: Previous experience in customer service, billing, or a related field is preferred but not required. Training will be provided.
**Benefits**:
- Competitive salary
- Health insurance coverage
- Paid time off
- Training and development opportunities
- Employee discounts on products and services
Join our dynamic team at Surbhi Glass and Decor and play a key role in providing exceptional service to our valued customers. If you have a passion for customer satisfaction and thrive in a fast-paced environment, we encourage you to apply
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 3 years (required)
Ability to Commute:
- Sangli, Maharashtra (required)
Ability to Relocate:
- Sangli, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9890795253
Application Deadline: 10/03/2024
Expected Start Date: 01/04/2024
