Restaurant Captain

**Job Title: Restaurant Captain**

**Responsibilities**:
**Guest Service**:

- Ensure a high standard of customer service by leading and motivating the front-of-house staff.
- Greet and seat guests, addressing any special requests or preferences.
- Monitor the dining experience to ensure guest satisfaction.

**Team Management**:

- Supervise, train, and mentor waitstaff, assigning duties and responsibilities.
- Conduct pre-shift briefings to communicate daily specials, promotions, and service expectations.
- Coordinate with the kitchen staff to ensure smooth communication and efficient service.

**Order Management**:

- Take and relay orders accurately to the kitchen, ensuring special dietary requirements are communicated.
- Oversee the delivery of food and beverages to tables, ensuring proper presentation and timing.
- Handle guest complaints and concerns professionally and promptly.

**Table Turnover**:

- Manage table reservations and optimize table turnover without compromising guest satisfaction.
- Monitor and control the flow of guests in the dining area to prevent overcrowding or delays.

**Upselling and Promotion**:

- Promote and upsell menu items, daily specials, and promotions.
- Have a thorough knowledge of the menu and be able to make recommendations based on guest preferences.

**Quality Control**:

- Ensure the cleanliness and organization of the dining area, overseeing the setup and breakdown of tables.
- Monitor the quality and presentation of food and beverages, addressing any issues promptly.

**Billing and Payments**:

- Handle billing transactions accurately and efficiently, ensuring correct settlement of bills.
- Resolve any payment discrepancies and coordinate with the cashier or financial department.

**Compliance and Training**:

- Ensure compliance with health and safety regulations and hygiene standards.
- Conduct ongoing training for staff on service standards, menu knowledge, and customer service.

**Qualifications**:
**Experience**:

- Previous experience in a supervisory or captain role within the restaurant industry.

**Communication Skills**:

- Excellent communication and interpersonal skills.

**Customer Focus**:

- A strong focus on customer satisfaction and service excellence.

**Leadership**:

- Ability to lead and motivate a team in a fast-paced environment.

**Problem-Solving**:

- Effective problem-solving skills and the ability to handle customer complaints.

**Knowledge**:

- Thorough knowledge of food and beverage operations, menu items, and wine service.

**Flexibility**:

- Ability to work flexible hours, including evenings, weekends, and holidays.

The Restaurant Captain plays a crucial role in ensuring a positive and seamless dining experience for guests while maintaining high standards of service and professionalism within the restaurant.

**Job Types**: Full-time, Permanent

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 4 years (preferred)

Ability to Commute:

- Nagpur, Maharashtra (required)

Ability to Relocate:

- Nagpur, Maharashtra: Relocate before starting work (required)

**Speak with the employer**
+91 9850071666