Customer Care Executive
2 weeks ago
As a Customer Care Executive, you will play a pivotal role in ensuring exceptional customer experiences and fostering long-lasting relationships between our company and its clients. You will be responsible for maintaining a high standard of service delivery and addressing customer inquiries and concerns promptly and effectively.
**Responsibilities**:
- Respond to customer inquiries, concerns, and complaints in a timely and professional manner, striving for first-contact resolution.
- Build rapport and establish positive relationships with customers to enhance their overall experience.
- Collaborate with cross-functional teams such as sales and marketing to address customer needs and improve service delivery.
- Implement and maintain customer service standards and procedures to ensure consistency and quality across all interactions.
- Stay updated on industry trends, best practices, and competitors' activities to remain informed and innovative in customer service strategies.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience in a customer service or customer-facing role, preferably in a B2B or B2C environment.
- Excellent communication skills, both verbal and written, with a strong emphasis on active listening and empathy.
- Ability to handle challenging situations calmly and effectively, demonstrating problem-solving and conflict resolution skills.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Strong organizational skills with the ability to prioritize tasks and manage time efficiently.
- A passion for delivering exceptional customer experiences and a genuine desire to help others.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- A positive attitude and a willingness to go above and beyond to exceed customer expectations.
Join our team and be a driving force in shaping our company's commitment to customer excellence. If you're passionate about delivering exceptional service and making a positive impact, we want to hear from you
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 3 years (preferred)
- Customer service: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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