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Customer Care Executive

3 months ago

Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**If you are good in English communications please share your CV 9530066667**

**Key Responsibilities**:

- Troubleshoot and resolve issues related to CRM functionality and user experience.
- Collaborate with the technical team to escalate complex issues as needed.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Provide training and support materials to customers on CRM features and best practices.
- Analyze customer feedback to identify trends and areas for improvement.
- Assist in developing and maintaining FAQs and knowledge base articles.
- Participate in team meetings to share insights and improve support processes.

**Qualifications**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer support, preferably in a CRM environment.
- Strong written communication skills with a focus on clarity and professionalism.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational skills and the ability to manage multiple tasks.

Please share CV 9530066667

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9530066667