Voice Process

3 weeks ago

Bengaluru Karnataka, India Snow Planners And Builders Full time

**We are Hiring **

**Looking for Immediate Joiner **

**Role** : Customer Support
- Health Care Process

**Experience**: Fresher and minimum 6 months of Customer Support Exp

**Qualification**: Graduate/ 10+ 3 yrs Diploma/ +2

**Location** : Electronic City-Bangalore

**Salary**: 2.4LPA to 3.2LPA (Based on process and Interview Performance)

Freshers
- 2.4LPA to 2.8LPA
Experienced
- Min 6 months with Proper documents
- 2.7LPA to 3.2LPA

**Language** : Eng + Hindi/ Assamese/ Kannada/Odia/ Gujarati/ Marathi

**Shift**:
Male
- 24/7 - Cabs provided for Night Shift
Female
- 6am to 8pm (any 9 hours)

**Required skills and qualifications**:

- Strong written and verbal communication skills with neutral Indian Accent.
- Ability to communicate calmly and diplomatically with patients & co-workers.
- Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
- Proficient in customer service
- Active listening and comprehension skills
- Strong customer service skills.
- Ability to build positive relationships with patients.
- Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

**Typical duties and responsibilities**:

- Handling the calls with good communication skills professionally. Can speak fluently in Kannada, Assamese, Gujarati, Marathi, Bengali & Hindi and English languages as per region.
- Language Combination required: (English + Kannada) or (English + Hindi) and any one regional Language. (Kannada, Guajarati, Marathi, Assamese, Bengali)
- Exceptional phone manner
- Patient centric and Excellent interpersonal and communication skills
- Be a self-starter with attention to detail.
- Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
- Log in hours (Total hours 9:00:00 hrs. & Production hours - 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
- Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6am to 8pm)
- 100% documentation
- Quality & AHT to be maintained as per process requirement
- Always be updated with the Process knowledge & daily updates
- Should take initiatives & be flexible for the changes.
- Mode of work: Work from Office,
- Process: Multilingual support for a Healthcare project
- Educational mandate: any HSC / Graduate / Postgraduate can apply.
- Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
- Working days: 6 with 1 day rotational off.

**For more detail contact - Dillibai HR (6380723976)**

Pay: ₹240,000.00 - ₹320,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (required)
- Kannada (preferred)
- Hindi (preferred)
- Odia (preferred)
- Gujarati (preferred)
- Bengali (preferred)
- Marathi (preferred)
- Assamese (preferred)

Work Location: In person

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