IT Technician

1 day ago

Bawana Delhi Delhi, India GLOBALWASH CREATION PRIVATE LIMITED Full time

**Full Job Description**
- Provide day to day technical support to end-users to clients
- Investigate first line support communication and ensure resolution of incidents
- Check knowledge articles to investigate and resolve incidents
- Identify the root cause of incidents and problems. Assist in the preparation of RCA
- Follow GDC standard operating procedures
- Participate in daily performance huddles, identify causes of performance shortcomings and provide suggestions for improvement
- Review the recurring or high impact incidents and manage them through problem management process
- Document work instructions used in resolving incidents
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer.
- Good knowledge of Outlook (PST, OST,) and Lync configuration.
- Knowledge of Wi-Fi / VPN configuration
- Knowledge of Printer Related problems
- Configuring the active sync accounts on devices
- Create / Delete / Modify the AD user management account.
- Hardware Management - Maintaining the inventory, condition and phase out policy of IT

hardware including servers, laptops, desktops, IT equipment, printers etc. Ensure the Company has adequate number of such equipment's in hand for smooth functioning.

**Salary**: ₹15000 - ₹25000 per month

Schedule:

- Morning shift

**Education**:

- Bachelor's (required)
- Have you done Diploma course in Computer

**Experience**:

- Total work: 5 years (required)
- IT Network Engineer: 5 years (required)

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Jadwal:

- Morning shift

Ability to commute/relocate:

- Bawana, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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