Business Delivery Executive

2 weeks ago


Mumbai, India 13x Talent Full time

Your day-to-day work will involve
- Meet targets by answering customers’ queries through a ticketing system (Inbound / Outbound
- Go above and beyond to create a delightful experience for the customer
- Research required information on Portal in order to solve customer queries and issues
- Identify and escalate priority issues, and report to the high-level management
- Route inbound calls to the appropriate resources.
- Documenting notes on cloud-agent after each call interaction
- Follow the scripts and processes after having a complete understanding of the customer query
- Understand the BGV industry in order to answer to the client needs
- Invite customers to share CSAT scores on mails and calls

**Job Type**: Fresher

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Morning shift

**Speak with the employer**
+91 8977033900



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