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Customer Service Assistant

1 month ago

Kottakkal, India PICLOON CREATIONS PVT LTD Full time

**Job Opportunity: Customer Support Representative**

**Company**: Picloon Creations **Position**: Customer Support Representative **Location**: Kottakkal Edarikode **Gender**: Male/Female **Working Hours**: 9:30 AM - 6:30 PM

**About Us**:Picloon Creations is a leading and innovative customized gift manufacturer, specializing in offering unique and personalized products through our online platform. Our commitment to quality, creativity, and customer satisfaction has positioned us as a leader in the industry. As we continue to grow, we are seeking dedicated individuals to join our team and provide exceptional customer support.

As a Customer Support Representative at Picloon Creations, you will play a vital role in ensuring our customers have a seamless and delightful experience. Your primary responsibility will be to handle incoming calls and WhatsApp messages from customers who have inquiries or doubts about our products. You will be the bridge between our customers and our products, assisting them in making informed purchase decisions and addressing any concerns they might have.

**Responsibilities**:

- Professionally and courteously handle incoming customer calls and WhatsApp messages.
- Provide accurate information about our products, customization options, pricing, and shipping details.
- Assist customers in navigating our website, placing orders, and resolving any technical issues they might encounter.
- Address customer inquiries, concerns, and complaints in a timely and effective manner.
- Collaborate closely with other teams, such as Sales and Production, to ensure accurate and up-to-date information is provided to customers.
- Maintain detailed and accurate records of customer interactions and transactions.
- Strive to meet and exceed customer satisfaction goals and contribute to maintaining our reputation for excellent customer service.

**Requirements**:

- Excellent communication skills with fluency in written and spoken English.
- Strong interpersonal skills and the ability to empathize with customers' needs.
- Prior experience in customer support or a related role is a plus.
- Familiarity with our product offerings and customization processes will be advantageous.
- Comfortable working with technology, including customer support software and online communication tools.
- Problem-solving skills to address customer issues in a calm and effective manner.
- Ability to multitask, prioritize, and manage time efficiently.
- Positive attitude, adaptability, and a willingness to learn and grow within the role.
- High school diploma or equivalent; additional education is a plus.

**Benefits**:

- Competitive salary and performance-based incentives.
- Collaborative and supportive work environment.
- Opportunities for skill development and career advancement.
- Chance to work with a dynamic and passionate team.

**Salary**: From ₹15,000.00 per month

Supplemental pay types:

- Overtime pay
- Shift allowance

**Speak with the employer**
+91 9895926601
Application Deadline: 29/08/2023
Expected Start Date: 04/09/2023

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