Tele Caller Executive
6 months ago
**Scope of Work**
2. Provide accurate and helpful information about products, services, pricing, and policies.
3. Address and resolve customer complaints, concerns, or issues effectively and in a timely manner.
4. Process returns, exchanges, and refunds according to company policies.
5. Maintain detailed records of exchanges, returns and refunds.
6. Maintain clear and concise communication with customers, ensuring their needs are met and their questions are answered.
7. Assist customers with order-related issues such as tracking, shipping, and delivery.
8. Stay informed about the company's products, services, and promotions to provide accurate information to customers.
9. Maintain detailed records of customer interactions, inquiries, and resolutions.
10. Gather customer feedback and provide insights to the management team for continuous improvement.
11. Collaborate with other departments, such as sales and operations, to address customer needs effectively.
12. Handling customers who are not accepting orders via phone calls (RTO Handling).
13. If any color is out of stock, call and coordinate with customer
14. Handling returns requests received via Shiprocket
**Skills Required**:
1. Good communication skills
2. English, Hindi & Gujarati
- must know these 3 languages
3. Negotiating skills
4. Convincing skills
5. Feedback handling
6. Documentation
- excel and word documents management
**KPIs**
1. Response time
- Respond to customer inquiries within 20 minutes for all communication channels
2. Average handle time-Try to solve customer queries in a single call with minimum follow ups to maintain a smooth flow.
3. Handling return rate
- Minimize the number of returns and exchanges through effective issue resolution and communication.
4. Accuracy of information
- Communicate clear policies about exchange return.
5. Product knowledge
- Understand the features of each product and explain them accurately to the customers.
6. Documentation accuracy
- Maintain reports accurately with use of Excel.
7. Attendance and punctuality
**Salary**: ₹8,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Speak with the employer**
+91 9081666871
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