Customer Care Executive

2 days ago


Jaipur, India SAER Technologies Pvt. Ltd. Full time

Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customer's needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures, guidelines and policies

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹28,000.00 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)



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