Housekeeping Supervisor

1 month ago

New Delhi, India Radisson Blu Marina Hotel Connaught Place - Rooms Full time

Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.
- Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily
- Supervises the completion of short notice requests for rooms
- Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of requests as directed
- Inspects all check-out/stay over rooms for adherence of Brand’s standards
- Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Prioritises special cleaning requests (VIP rooms, check-in)
- Ensures security of keys and pagers
- Ensure Room Attendants use the right technique when lifting, bending and using chemicals.

Checks floor linen closets daily for cleanliness, adequate supplies and linen.
- Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day
- Assures proper handling of lost and found articles
- Ensures safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job effectively.
- Orients employees to the department and hotel and provides on-the-job training on job responsibilities
- Prioritises and assigns work
- Provides feedback to the employee and Department Manager on the employee’s performance of job responsibilities

Ensures that linen closets are maintained as appropriate
- Verifies that trolleys are stored properly and closets are locked
- Assists in inventories as requested

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Hotel policies and procedures
- Attends work on time as scheduled
- Follows safety and security rules and procedures
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Hotel to the public.

INDHOTEL

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