Customer Care Executive

2 weeks ago

Mansarovar Jaipur Rajasthan, India Career Builder Consultancy Full time

**Responsibilities**:

- Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.
- Provide effective and excellent customer service, understanding and listening to the customer’s needs and resolving issues in the timely manner.
- Excellent communication skills to convey information clearly.
- Ensure adherence to quality standards and call protocols during interactions with customers.
- Maintaining records of customer interactions and feedbacks.
- Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.
- Generate leads and work with a proactive approach.
- Follow company's guidelines and should maintain data confidentiality and security.

**Requirements**:

- Open availability for two shifts: Monday to Friday (Sat. & Sun. fix off)

5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)
- Educational Qualification - (10+2) or graduate.
- Excellent command of English with strong verbal communication skills.
- Basic computer proficiency.
- Quick problem-solving skills.
- Prior experience in a BPO or customer service role will be an added advantage.

**About Company**:
Founded and headquartered in Jaipur, Our client is an IT enterprise having ITES and call centre as its primary area of business. Their win-win approach is centred around prioritising productivity for both their team and clients. By ensuring their team has the necessary resources and support, they're able to provide efficient solutions that meet their client's needs. Their commitment to a collaborative, productive approach allows them to achieve mutually beneficial outcomes and build long lasting partnerships.

**Job Type**: Full-time

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

**Schedule**:

- Rotational shift

**Supplemental pay types**:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Ability to Commute**:

- Jaipur, Rajasthan (required)

**Ability to Relocate**:

- Jaipur, Rajasthan: Relocate before starting work (required)

**Work Location**: In person

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift
- UK shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Mansarovar, Jaipur, Rajasthan (preferred)

Ability to Relocate:

- Mansarovar, Jaipur, Rajasthan: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**
+91 9468865510

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