Sps T4 Associate
3 weeks ago
1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Description
The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors.
Roles and Responsibilities
**This includes, but is not limited to**:
- The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service including the appropriate escalation of the issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Virtual Location - WB
- Experience within a customer service environment - Desire to expand skills into new areas.
-
Sps Associate
7 days ago
West Bengal, India ADCI - West Bengal Full timeSpeak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Virtual Location - WB - Are you a Graduate ?
-
Sps Associate
4 weeks ago
West Bengal, India ADCI - West Bengal - H29 Full timeSpeak, write, and read fluently in English Virtual Location - WB - Are you a graduate?
-
Sps Associate
1 month ago
Kolkata, West Bengal, India ADCI - West Bengal Full timeSpeak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Virtual Location - WB - Education: Any Graduation (other than BE, BTech and MBA Freshers) - Language: English and Hindi Expected to converse with customers in Hindi - Experience within a customer service environment preferred....
-
Sps Associate German
1 month ago
Kolkata, West Bengal, India ADCI - West Bengal - H29 Full time**Completed Bachelor’s degree or higher - Language**: German (B2.2) certification is mandatory. Ability to work shifts required - Experience within a customer service environment preferred. Desire to expand skills into new areas. Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. Experience with...
-
E-commerce Executive
4 weeks ago
Mulund West, Mumbai, Maharashtra, India Smart Moves Consultants Full timeRole Description : This is a full-time role for an Ecommerce Manager located in Mumbai. The Ecommerce Manager will be responsible for day-to-day tasks such as managing PPC campaigns, order processing, troubleshooting marketplace challenges on platforms like Amazon, Flipkart, eBay, and 1mg, and driving brand visibility and awareness through remarketing...