Front Desk Associate/telecaller
3 months ago
**Key Responsibilities : Front Office Executive Duties**:
- **Greet and welcome visitors** in a warm and professional manner.
- **Manage the front desk** by answering and directing incoming calls to appropriate departments.
- **Handle administrative tasks**, including maintaining records, handling courier services, and managing appointments.
- **Assist with inquiries** from walk-in clients and provide information about the company’s products and services.
- **Ensure the reception area** is well-maintained and presentable at all times.
**Tele calling Duties**:
- **Make outbound calls** to potential customers for product promotions and lead generation.
- **Introduce company offerings** and solutions (e.g., waterproofing, Si paints, heat insulation products) to prospective clients.
- **Schedule appointments** for sales representatives and ensure follow-ups.
- **Maintain a database** of contacted clients, update customer information, and track leads.
- **Handle inbound calls**, address queries, and route to appropriate departments when necessary.
- **Achieve daily/weekly tele calling targets** and contribute to the overall sales goals of the company.
**Requirements**:
- Proven experience as a Front Office Executive or Tele caller, preferably in a customer service or sales environment.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Proficiency in MS Office (Word, Excel, Outlook) and comfortable using tele calling software or CRM systems.
- Ability to multitask and manage time effectively.
- High school diploma or equivalent; additional qualifications in office administration or tele calling will be a plus.
**Skills Required**:
- Excellent verbal communication and active listening.
- Strong organizational and time-management abilities.
- Attention to detail and problem-solving skills.
- Positive attitude and high level of professionalism.
- Ability to handle pressure and meet targets.
**Why Join Us?**
- Opportunity to grow with a leading company in the industry.
- Friendly and supportive work environment.
- Attractive salary package with performance-based incentives.
- Comprehensive training and professional development opportunities.
**Job Types**: Full-time, Permanent, Fresher, Internship
Pay: ₹10,478.99 - ₹16,229.39 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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