Billing and Mis Excecutive

3 weeks ago


Kochi, India Link Broadband Full time

Link Broadband a Telecommunications Company based in Dartford, UK for the last 3 years supplying telecom products and services both locally and nationally.

Our company is searching for a motivated and experienced Customer Service Agent working from home to run and execute the telecom billing system & managing MIS.

Previous Telecommunications MIS is an added advantage.

We currently have 2 vacancies which will be full time roles.

Both agents will have a primary role within either the Customer Service or Billing Department.

Agent working hours 8 am - 5.00 pm Monday - Friday & two Saturdays

Agent 2 working hours 9:00 pm - 6.00 pm Monday - Friday & two Saturdays

**Main Duties & Responsibilities**

You will be responsible for the management of our billing system. You will be responsible making sure all the information within our billing system is up to date and correct. You will be the first point of contact for our clients when they raise issues or queries regarding their services, including billing queries, mobile charges and contract queries. You will liaise internally within the different departments to resolve the queries.
- Set up of new customers on the billing platform.
- Generating reports on billing & payment collection.
- Maintaining reports on overdue cases and notifying customers on regular basis
- Executing bill charge and payment collection.
- Collection and importing of CDR files and upload them into our billing platform.
- Daily action Customer billing changes
- Identify any errors and resolve.
- Managing your time and workload to ensure billing tasks and Invoicing deadlines are maintained within the constraints of the monthly billing process
- Liaise with partners/carriers where necessary.
- Ability to effectively multi-task
- Ensure that your work is processed with the highest level of accuracy at all times.
- Assist Customers Services Team outside of the bill run.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- UK shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- MIS/Billing: 1 year (required)

**Language**:

- Fluent English (required)

Expected Start Date: 17/04/2023


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