Admin, Receptionist Travel Desk

7 months ago

Mumbai, India Della Group Full time

**About the Company:
Della by Jimmy Mistry is one of India's largest upcoming high-end luxury interior product supply companies for Homes, Offices and Hotels, targeting architects, builders, interior designers and a vast stream of design enthusiasts. The wide product range offered includes Indoor & Outdoor Furniture, Lighting, Sanitaryware, Faucets, Vanities, Tiles, Flooring, Wall cladding, Kitchens, Doors, Mirrors, Decor, Tableware, Furnishing and Nursery.
We are characterized by a high degree of vertical integration when compared to Indian and International competitors. We cover all phases of product development and supply from design to manufacturing, in company owned factories as well as outsourced, aided by a wide range of highly experienced external suppliers along with warehousing and distribution to the upcoming large format mono-brand Design Gallery.
Della by Jimmy Mistry recruits positive, enthusiastic and passionate people that work collaboratively in an enriching environment. Our philosophy encourages individuality while inculcating strong values of trust, integrity and respect for others. In our dynamically growing organization, dedicated employees benefit by receiving opportunities that help them excel in their respective careers.

Designation: Receptionist cum travel desk
Experience: 3 - 5 years
Location: Mumbai
Position Overview:
Key Responsibilities:
Front Desk Reception:
1. Greet and welcome visitors, clients, and employees with a warm and professional demeanor.
2. Manage incoming calls, redirecting them appropriately, or taking messages as needed.
3. Maintain a tidy and organized reception area.
Travel Arrangements:
1. Assist employees or guests in planning travel itineraries, including flights, accommodations, ground transportation, and any other related arrangements.
2. Research and provide information on travel options, including costs, schedules, and travel restrictions.
3. Coordinate and book travel-related services, such as car rentals, airport transfers, and hotel reservations.
4. Ensure adherence to company travel policies and budgetary guidelines.
Administrative Support:
1. Manage scheduling and appointment bookings for conference rooms or meetings.
2. Handle incoming and outgoing mail, packages, and deliveries.
3. Maintain and update visitor logs, ensuring accurate records of guest visits.
4. Assist with general clerical tasks, such as data entry, filing, and document preparation.

Customer Service:
1. Respond to inquiries from employees and visitors, providing accurate information and exceptional customer service.
2. Address and resolve complaints or issues in a professional and efficient manner.
3. Serve as a point of contact for guests, guiding them through the premises and answering their questions.
Communication:
1. Communicate effectively with internal teams, travel agencies, and service providers to ensure seamless travel experiences.
2. Relay important messages, announcements, or instructions to relevant parties.
Technology and Systems:
1. Utilize office software and tools to manage appointments, travel bookings, and other administrative tasks.
2. Familiarity with booking platforms, travel websites, and communication tools is advantageous.

**Job Expectations**:
Qualifications and Skills:

- High school diploma or equivalent; additional education or certification in hospitality, travel management, or a related field is a plus.
- Proven experience in a receptionist, administrative, or customer service role.
- Strong interpersonal and communication skills, with a friendly and approachable demeanour.
- Excellent organizational skills and attention to detail.
- Basic knowledge of travel industry practices, booking systems, and travel regulations.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Problem-solving skills and the ability to handle unexpected challenges with composure.
- Professional appearance and behaviour.

Note: This job description is a general outline of the duties and responsibilities associated with the Receptionist cum Travel Desk role. Specific responsibilities may vary based on the organization's size, industry, and individual requirements.

**Minimum Qualification**: Bachelor's Degree in any field

**Minimum Job Experience**: 3-5 years

**Reporting to**: HOD

**Travel**: No

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