Support Executive

7 months ago


Villupuram, India QnQ Healthcare Pvt Ltd Full time

Job Title: Support Executive (Evening Shift - 3 PM to 11 PM) Location: Villupuram,

**Company Name**:QnQ Healthcare Pvt Ltd

**Position Type**:Full-Time

**Experience Level**:Minimum 6 months

**Requirements**:
1. Minimum of 6 months of experience in a support role, preferably in ERP software and MySQL databases.

2. Proficiency in troubleshooting technical issues and providing clear and concise solutions.

3. Strong communication skills, both written and verbal.

4. **Ability to work independently and efficiently during evening hours**.

5. Education Preference: Any Degree.

Working Hours:

- Evening Shift: 3 PM to 11 PM

**Responsibilities**:
1. Provide software customer support during the evening shift hours.

2. Assist users in resolving issues related to our own ERP software and MySQL databases.

3. Respond promptly to user’s inquiries, ensuring high levels of user satisfaction.

4. Collaborate with the technical team to escalate and resolve complex technical issues.

5. Document and track customer issues, providing clear and detailed information for further analysis.

6. Conduct training sessions for users to enhance their understanding of our ERP software and database functionalities.

7. Stay updated on product knowledge and industry trends to offer the best possible support.

**Salary**: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Villupuram, Tamil Nadu (required)

Ability to Relocate:

- Villupuram, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9629662050


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