Diploma Trainee

2 weeks ago

Faridabad Haryana, India ABB Full time

**Diploma Trainee**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Diploma Trainee and will be part of Motion Business Area for Service Division based in Faridabad, India. In this role you will be reporting to Service Team Leader and will be responsible in executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. Working in close co-operation with customer and other ABB teams, taking actions to identify new Service business opportunities for ABB.

**Your responsibilities**:

- Clear understanding of sense of urgency and care in the direct area of responsibility. Ensuring customer retention by delivering superior customer experiences.
- Performing entry level field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
- Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
- Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools and reporting work done in a timely manner and following up when needed
- Troubleshooting simple equipment failure and making recommendations to avoid repeating the problem in the future. Identifying improvement needs in the way of working and communicates them proactively
- Proactively executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality

**Your background**:

- Diploma in Electrical or Electronics - 2024 passing out students
- Freshers of less the one year of experience of relevant field
- Excellent communication and negotiating skills, with the ability to influence at all levels and address key issues with maximum integrity and professionalism

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