Officer Card Operations

3 weeks ago

Chennai, India Citi Full time

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity.

**Responsibilities**:

- Perform investigation of potential fraud activity on existing credit card accounts.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns
- Provide solutions to client issues through the usage of all available resources under limited supervision
- Complete assigned tasks in an accurate and timely manner
- Consistently achieve individual and team performance targets
- Contact card members to verify charges and recent activity to identify any potential fraud
- Ensure a positive customer experience while
- Determine specific verification procedures to be used in processing customer’s information

**Qualifications**:

- 1-3 years relevant experience
- Minimum 1 year of customer service experience
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Officer - Cards Operations

    2 months ago

    Chennai, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; handling queries/complaints pertaining to Disputes/Chargeback, Maintenance on Card Account, Investigation of payments, storage & retrieval of records, additionally, the Ops Support Assistant 4 serves as the liaison...

  • Associate Credit Card Operations

    4 weeks ago

    Chennai, India Zeta Services Inc. Full time

    About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core...

  • Associate Credit Card Operations

    3 weeks ago

    Chennai, India Zeta Services Inc. Full time

    About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core...

  • Associate Credit Card Operations

    5 days ago

    chennai, India Zeta Services Inc. Full time

    About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core...

  • Am Card Operations and Ul

    2 weeks ago

    Chennai, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • CHN- Group Manager

    2 months ago

    Chennai, India WNS Global Services Full time

    Job DescriptionPeople ManagerGood experience in Card Operation (Maintenance, Settlement and Chargeback)Minimum 12+ years of experienceKnowledge on Cards ReconciliationKnowledge in handling Cards FraudKnowledge of cards system, cards procedure, ATM scenario,QualificationsGraduateAdditional Information

  • CHN- Group Manager

    3 weeks ago

    Chennai, India WNS Global Services Full time

    Job DescriptionPeople ManagerGood experience in Card Operation (Maintenance, Settlement and Chargeback)Minimum 12+ years of experienceKnowledge on Cards ReconciliationKnowledge in handling Cards FraudKnowledge of cards system, cards procedure, ATM scenario,QualificationsGraduateAdditional Information

  • CHN- Group Manager

    1 month ago

    chennai, India WNS Global Services Full time

    Job DescriptionPeople Manager Good experience in Card Operation (Maintenance, Settlement and Chargeback) Minimum 12+ years of experience Knowledge on Cards Reconciliation Knowledge in handling Cards Fraud Knowledge of cards system, cards procedure, ATM scenario, QualificationsGraduate Additional Information

  • Am Card Operations

    2 months ago

    Chennai, India HSBC Full time

    **Some careers open more doors than others.** If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. **Principal Responsibilities** **Impact on the Business / Function** - Ensure all maintenance activities are completed by the vendor within the time frame - By continuous review of...

  • Officer Cards Operations

    2 weeks ago

    Chennai, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Officer Cards Operations

    2 weeks ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Officer Card Operations

    2 weeks ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Machinery Operator

    3 weeks ago

    Kelambakkam, Chennai, Tamil Nadu, India Mobismart Card Technology (P) Ltd Full time

    **About Company**: Mobismart is a complete, end-to-end smart card solutions provider for the banking, retail, healthcare and telecom industries. Our efficiency, excellence and ethics make us an ideal choice for clients who require smart, secure solutions. Mobismart produces magnetic striped cards and smart cards, where the security element can have a...

  • Officer Cards Operations

    6 days ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • AM Card Operations and UL

    2 days ago

    Chennai, India HSBC Full time

    Some careers open more doors than others.If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.JOB DESCRIPTION (EXTERNAL)Some careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want...

  • Officer Card Operations

    5 days ago

    Chennai, Tamil Nadu, India Citi Full time

    Responsibilities: Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales Communicate daily with management on productivity, quality, availability,...

  • Comm. Cards Interchange Settlement

    5 days ago

    Chennai, Tamil Nadu, India Citi Full time

    Job Purpose:The key objective of this role is to ensure effective, robust and proactive management of Comm. Cards Interchange Settlement Operations globally and operate as a point person for APAC clusters, apart from leading the Commercial Cards India CSC team.Job Background/context:Treasury and Trade Services (TTS) offer industry leading Cash Management &...

  • AM Card Operations and UL

    3 days ago

    Chennai, India HSBC Full time

    Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. JOB DESCRIPTION (EXTERNAL) Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities....

  • AM Card Operations and UL

    2 days ago

    chennai, India HSBC Full time

    Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. JOB DESCRIPTION (EXTERNAL) Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the...

  • Officer - Cards Operations

    4 weeks ago

    Chennai, India Citi Full time

    The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves...