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Tellecaller
1 month ago
**Outbound Calls**:
- Make outbound calls to potential and existing clients to promote products/services.
- Conduct surveys or gather feedback to improve customer experience.
- **Customer Engagement**:
- Answer inbound calls and respond to customer inquiries promptly.
- Provide information about products, services, and promotions.
- **Lead Generation**:
- Identify and qualify leads through effective questioning and conversation.
- Schedule appointments or follow-up calls for the sales team.
- **Database Management**:
- Maintain and update customer records in the database accurately.
- Track and report on call outcomes and customer interactions.
- **Sales Support**:
- Collaborate with the sales team to ensure a smooth transition of leads.
- Assist in achieving team sales targets and objectives.
- **Customer Relationship Management**:
- Build and maintain positive relationships with customers.
- Address customer complaints and resolve issues efficiently.
**Qualifications**:
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Previous experience in telemarketing or customer service is preferred.
- Strong verbal communication skills and a pleasant phone demeanor.
- Proficiency in using CRM software and Microsoft Office Suite.
**Preferred Skills**:
- Ability to work in a target-driven environment.
- Strong persuasive and negotiation skills.
- Good listening skills and empathy towards customer needs.
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person