Customer Support Associate

4 weeks ago


Noida, India jobwala99.com Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

**Speak with the employer**
+91 8449242406



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