Mainframe Flightdeck

**Essential Job Functions**
- Assists in the design of, and develops integrated solutions in accordance with, corporate standards and products.
- Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically.
- Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance.
- Works on projects as assigned; assists in supporting the efforts of technical support staff in the performance of assigned projects.
- Implements and documents processes and procedures to ensure compliance with standard business practices. Assists in the implementation of training tools and documentation.
- Provides basic technical consultation on current and proposed systems to other organizations and clients.
- Performs routine repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance.

**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in electrical engineering, computer engineering, computer science, management information systems, systems engineering or related field preferred
- Three or more years of experience in systems engineering, software engineering, operating systems programming, or naval architecture.
- Experience working with one or more structured programming languages
- Experience working with hardware or software design methods and processes

**Other Qualifications**
- Basic analytical and creative problem solving skills for creation and testing of software systems
- Basic organization skills to balance and prioritize work
- Basic communication skills to provide systems diagnoses and resolution for current systems
- Basic interpersonal skills to interact with customers, senior level personnel, and team members
- Ability to work independently and as part of a team
- Ability to integrate hardware and software systems

**Work Environment**
- Office environment