Subject Matter Expert

1 month ago

Chennai, India ADCI - BLR 14 SEZ Full time

2+ years of program or project management experience
- Experience handling projects using six sigma or Lean processes
- Experience using data to influence business decisions
- Experience interpreting data and making business recommendations
- Experience in e-commerce product listing & catalog

Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by

Improving the customer experience by fixing detail page catalog defects at scale

Improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and

Improving store operations efficiency by driving down cost of operations.

We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners. RBS has multiple programs/services aimed at reducing the listing friction, improving listing quality, reducing customer returns and improving star ratings of products that are dependent on selling partner support for effective execution.

RBS is looking for a Sr Subject Matter Expert to join an exciting new product team and help build its product ‘Product Expertise’ from grounds up (0 to 1) for Amazon’s Selling Partners WW. Product Expertise is an innovative product, looking to develop in house expertise of quality and manufacturing and provide scalale insights to WW Brands selling on Amazon to take product quality decisions for product development and improvement. Driven by innovation and tech first approach, the mission of this team is to create and provide a scalable service to brands and drive fixes on products and detail pages, so that Amazon customers have a delightful post-shopping experience. Our vision is to improve the quality of products and detail pages in Amazon by discovering and fixing defects identified from customer feedback at scale.
We are an innovative, customer-centric team, working on big-bets in an innovative environment. Our organization rewards intellectual curiosity while maintaining the direct to market product focus. Our mission is to invent and simplify large-scale solutions and bring the future to Amazon’s Selling Partners and Customers.

Key job responsibilities
1) Design structured scalable solutions to improve input and output processes and metrics.
2) Build and drive strategic roadmap involving unique and innovative customer solutions
2) Implementing programs to drive broader and deeper engagement of Amazon Selling Partners, thereby improving the adoption of the product.
4) Creation of reporting and metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership

A day in the life

**1) Leader**: You’ve lead numerous cross-functional teams against tangible milestones and consistently delivered valuable projects

**2) Doer**: You’ve successfully delivered end-to-end technology and operations projects, working through the many obstacles along the way

**3) Detail Oriented**: You have an enviable level of attention to detail, and catch things that others miss

**4) Influencer**: Innovative leader with the ability to identify opportunities and gain support with data, storytelling, and persuasion

**5) Communicator**: Ability to communicate expectations, requirements, and progress to senior leaders, peers, and team members

**6) Problem Solver**: Ability to utilize exceptional problem-solving skills to work through difficult challenges

Blr, KA, IND | Chennai, TN, IND
- Experience in advanced SQL, Python, Tableau

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