Tellecaller

4 days ago

Ranjit Avenue Amritsar Punjab, India Texas Immigration Full time

Roles and Responsibilities
- **Client Interaction**:

- **Inbound Calls**: Answer incoming calls from potential clients inquiring about immigration services.
- **Outbound Calls**: Make outbound calls to potential leads generated from various marketing campaigns.
- **Lead Generation and Conversion**:

- Identify and qualify potential clients through conversations.
- Provide detailed information about the immigration services offered.
- Persuade potential clients to avail of the consultancy's services.
- **Customer Service**:

- Address client inquiries and concerns promptly and professionally.
- **Information Dissemination**:

- Explain different immigration programs, visa options, eligibility criteria, and the overall process.
- Provide updates on any changes in immigration laws or procedures.
- **Data Management**:

- Maintain an accurate and up-to-date database of client interactions and follow-ups.
- Use Customer Relationship Management (CRM) software to track client details and manage appointments.
- **Coordination**:

- Schedule consultations with immigration advisors or consultants.
- Coordinate between clients and consultants for document submission and other procedural requirements.
- **Sales and Target Achievement**:

- Achieve set sales targets by converting inquiries into confirmed clients.
- Assist in developing sales strategies to attract and retain clients.
- **Documentation Assistance**:

- Ensure clients submit all necessary documents on time.
- **Training and Development**:

- Stay updated with the latest immigration policies and trends.
- Participate in training sessions to enhance knowledge and sales skills.
- **Feedback Collection**:

- Collect feedback from clients regarding their experience with the consultancy.
- Report any recurring issues or common queries to management for service improvement.

Skills Required
- **Communication Skills**: Excellent verbal and written communication skills to interact effectively with clients.
- **Persuasion Skills**: Ability to persuade and convince potential clients to use the consultancy's services.
- **Customer Service Orientation**: Strong commitment to providing excellent customer service.
- **Organizational Skills**: Ability to manage multiple tasks and prioritize effectively.
- **Problem-Solving**: Ability to handle client queries and issues promptly and efficiently.
- **Knowledge of Immigration Processes**: Understanding of various immigration laws, policies, and procedures.

**Job Types**: Full-time, Fresher

Pay: From ₹8,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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