Quality Control Executive

6 months ago


Fort Mumbai Maharashtra, India Ocean Blue Boating Pvt Ltd Full time

**Location** - Mumbai (CST)

Position is with a Marine Company having business with various Government Organisations / Departments in India.

**Experience**: Over Min 3years of experience in Customer Service

**Minimum Qualification - **Graduation degree in any discipline.

**Responsibilities**:

- Assist customers with connecting to sales and service team and issue resolution. Proactively identify and address customer needs to ensure a positive experience.
- Maintain accurate records of orders and customer interactions.
- Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department when necessary. Take ownership of customer concerns and ensure prompt resolution.
- Stay informed about our products, services, and promotions to effectively assist customers and provide accurate information. Participate in ongoing training to expand product knowledge.
- Collaborate with other departments such as sales, marketing, and operations to address customer needs and contribute to overall customer satisfaction.
- Gather and document customer feedback and insights to help improve products, services, and the overall customer experience. Provide recommendations for process improvements based on customer interactions.
- Maintain customer databases, update customer records, and generate reports as needed. Assist with administrative tasks to support the customer service team.

**Skills required**
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a customer-focused mindset.

**Technical Skills**:

- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to create and manage spreadsheets and documents
- Fast and accurate typing skills for efficient data entry
- Experience with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to log and track customer interactions and issues efficiently

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Weekend availability

**Experience**:

- total work: 3 years (preferred)

Work Location: In person



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