Ameyo Administrator

**About the Company**:

- **IndiaLends**_ is a financial technology start-up based in Delhi-NCR. The company was founded by former UK's Capital One banker Gaurav Chopra who has more than 15 years of domain expertise in driving innovation in digital finance, credit analytics and mobile payments in the Indian and global markets. We aim to make financial products affordable and easily accessible to the person when needs financial assistance at the most. Our team is equipped with experienced and qualified finance professionals associated from the top notch institutions such as IIT, LBS, IIM, Stephen's, LSE, and various global banks.

**Designation**: Ameyo Administrator

**Experience**:2-3 years

**Location**: Gurgaon

**Employment Type**: Full-time

**Key Responsibilities**:
▪ Manage and optimize Ameyo Calling System Setup, for smooth calling.

▪ Troubleshoot Ameyo issues and ensure smooth operation of the calling system.

▪ Administer Postgres database, along with queries, maintenance, backup, etc.,

▪ Perform database maintenance tasks such as backup and recovery.

▪ Configure and maintain Ameyo servers for VoIP communication.

Configure SIP/PRI protocols for telephony communication.

▪ Troubleshoot SIP/PRI connectivity issues, voice issues, DNC, True-Caller Spam Protection, Outbound numbers rotation, etc.,

▪ Configure IP software and hardware phones for VoIP communication.

▪ Manage leads and campaigns on Dialer servers for outbound communication.

▪ Monitor Asterisk servers using Zabbix and Nagios for performance and availability. ▪ Understand and work with Cloud Telephony Systems.

▪ Troubleshoot VoIP-related issues and optimize performance.

▪ Consult with ISP vendors for SIP/PRI orders and resolve link down issues.

▪ Manage Virtual Local Area Networks (VLA), High Availability (HA) failover, Call, App, and DB servers.

▪ Understand CRM functionalities and integrate them with Dialers.

▪ Possess a foundational understanding of Networking concepts.

▪ Experience with Ameyo dialers and support coordination and closure.

▪ Avoiding the Ameyo down time during the calling hours.

**Key Skills**:
▪ Bachelor’s degree in computer science, Information Technology, or related field.

▪ Proven experience as a Ameyo Administrator or similar role.

▪ Strong proficiency in Ameyo, Linux operating systems, including command-line administration, maintenance.

▪ Excellent troubleshooting skills and the ability to analyse and resolve complex issues.

▪ Proficiency in scripting languages such as Bash, Python, or Perl, SQL, CLI

▪ Familiarity with security principles and best practices.

▪ Effective communication and people skills.

▪ Able to manage - VLA, HA failover, Call / App / DB servers.

▪ Familiar with CRM functionalities & integration with Dialers.

▪ Basic understanding of Networking concepts.

▪ Good to have experience with Ameyo dialers.

**Subject line -** Resume_name || Ameyo Administrator

Work Location: In person