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Email & Chat Support Executive
4 weeks ago
Location: Bandra West
Experience: Fresher, 6 months, 1year experience
**Salary**: based on interview
**KEY RESPONSIBILITIES**:
Generating sales leads.
Managing incoming calls, Exceptional chat support.
Building good relationships with customers.
Keep detailed records of customer interactions, feedback, and inquiries for analysis and improvement.
**JOB DESCRIPTION**:
- Prolific written communication via mail skills to support customers with ease.
- Efficiently taking note of queries and requests.
- Maintenance of logs for customer interactions, transactions, and comments.
- Provide exceptional chat support to our clients and customers, addressing inquiries, resolving issues, and delivering a positive customer experience.
- Protecting brand image and reputation in the market.
- Maintaining positive repos with the customers throughout the conversation.
**SKILLS REQUIRED**:
Experience in customer service / chat support.
Strong telephone etiquette.
Ability to manage multiple tasks at once.
Working knowledge of computers
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
**Job Types**: Full-time, Permanent
**Salary**: ₹5,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- chat support: 1 year (preferred)
**Speak with the employer**
+91 9152011808
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