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Customer Service Advisor
3 weeks ago
Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Escalate priority issues per Client specifications to the immediate lead as applicable
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Excellent speaking skills in Gujarati
Applicant’s Specifications & Qualification:
- Excellent customer service skills
- Excellent verbal communication skills in Hindi & English languages
- Typing skills of 25 WPM and 85% accuracy
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts
**Job Type**: Contractual / Temporary
**Salary**: ₹180,000.00 - ₹250,000.00 per year
Schedule:
- Rotational shift
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Gujarati (required)
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