Relationship Executive in Health Insurance
5 days ago
**Vidal Health Insurance TPA Pvt Ltd is hiring for Team Lead role in CRM dept-Client Servicing**
**JD**:
**Customer Relationship Management (CRM) - Team Leader (TL)** in the Third-Party Administrator (TPA) industry typically involves managing client relationships, overseeing CRM operations, and ensuring customer satisfaction. Here are some common responsibilities:
- **Client Management**: Act as the primary point of contact for clients, addressing their queries and concerns through mail and calls.
- **Team Leadership**: Supervise and mentor a team of CRM executives, ensuring they meet performance targets or individual development.
- **Process Improvement**: Identify and implement improvements in CRM processes to enhance efficiency and customer service through portal.
- **Reporting**: Generate regular reports on CRM activities, client feedback, and performance metrics.
- **Compliance**: Ensure all CRM activities comply with industry regulations and company policies.
Qualification:
**Graduation**
**Exp 1-3 yrs in Health insurance or TPA industry**
**Basic Knowledge of MS Office**
**Connect on 9971006988**
Does this align with what you were looking for, or do you need more specific details?
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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