Relationship Executive in Health Insurance

5 days ago


Gurugram Haryana, India Vidal Health Insurance TPA Private Limited Full time

**Vidal Health Insurance TPA Pvt Ltd is hiring for Team Lead role in CRM dept-Client Servicing**

**JD**:
**Customer Relationship Management (CRM) - Team Leader (TL)** in the Third-Party Administrator (TPA) industry typically involves managing client relationships, overseeing CRM operations, and ensuring customer satisfaction. Here are some common responsibilities:

- **Client Management**: Act as the primary point of contact for clients, addressing their queries and concerns through mail and calls.
- **Team Leadership**: Supervise and mentor a team of CRM executives, ensuring they meet performance targets or individual development.
- **Process Improvement**: Identify and implement improvements in CRM processes to enhance efficiency and customer service through portal.
- **Reporting**: Generate regular reports on CRM activities, client feedback, and performance metrics.
- **Compliance**: Ensure all CRM activities comply with industry regulations and company policies.

Qualification:
**Graduation**

**Exp 1-3 yrs in Health insurance or TPA industry**

**Basic Knowledge of MS Office**

**Connect on 9971006988**

Does this align with what you were looking for, or do you need more specific details?

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person


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