Officer - Ao&cs - Terminal Services

2 weeks ago

Kochi, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:17 Nov 2023

**Location**: Kochi, KL, IN Kannur, KL, IN Kozhikode, KL, IN Thiruvananthapuram, KL, IN

**Company**:InterGlobe Aviation Ltd

**Eligibility Criteria**:
1.** **For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory

2. Graduation is mandatory for freshers and degree certificate is essential.

5. Aspirants of Ground staff only (Security / Customer Service /Ramp)

6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)

8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.

**JOB DESCRIPTION**

**Officer - AO&CS in the role of Customer Service**

**(OUText - Customer Service)**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**Eligibility Criteria**:
1. For any experience of 1 year (non-aviation in service industry or aviation industry) +12/ Diploma is mandatory

2. Graduation is mandatory for freshers and degree certificate is essential.

5. Aspirants of Ground staff only (Security / Customer Service /Ramp)

6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)

8. Previous employment letters / experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.

**JOB DESCRIPTION : Officer - AO&CS in the role of Customer Service**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers.

Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their - but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status.
- At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers._
- Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their - but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status._

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