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Customer Relationship Executive
2 months ago
Associate at the position of “Customer Relations Officer” is responsible for attending enquiries, converting enquiries to leads, follow up calls & take references from past customers, other customer relationship services to strengthen a company’s relationship with customers.
Main responsibilities include:
- Responsible to attend every enquiry call and explain them about the products and services offered by Cyber train Technologies.
- Responsible to convert every enquiry into leads for sales.
- Responsible to collect references from past customers and converting them into leads
- Responsible for coordinating the sales activities by proper documentation works of client details, timely communication with the department heads.
- Responsible for coordination with client and accounts department for payments.
- Responsible for providing outstanding customer service to keep the customers loyal and long-term business, make sure that the communication to the customers is clear and effective.
- Responsible getting more that 95% customer satisfaction rate when doing random customer feedback analysis. If any issues occur, address it with the reporting manager.
- Responsible for getting references from clients as a sign of satisfaction and do the courtesy calls and update the status.
- Responsible for making sure that not more than 5% customer dropouts are happening because of any issues from company side.
- Making sure any complaints received from client end if happens, solve it within 24 hours, if it cannot be solved by CRO it should be elevated to BDM
- Maintain good relationship with the customers & follow up the new customers to collect feedback from them
- Responsible to provide the post delivery service whenever needed to the clients & maintain relationship with them post-delivery.
- Responsible for sending the reports on time to reporting manager and make sure that the management is updated about the business status.
- Responsible for periodical review meeting with the management for taking action for improving the performances.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
Work Location: One location
**Speak with the employer**
+91 +918086154555
Expected Start Date: 01/04/2023
- Health insurance
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