Customer Care Executive
3 months ago
A Frontizo Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all e-retail customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge and Skills required
Communication Skills:
- Strong English communication skills (written and verbal)
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Work successfully in a team environment as well as independently. Ability to successfully adapt to changes in the work environment
Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer will be a plus
Customer Focus and Problem-Solving Skills:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment. Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to empathize with and prioritize customer needs. Ability to maintain composure in highly escalated situations
- Demonstrates conflict resolution, negotiation, and de-escalation skills, Ability to approach problems logically and rationally
- Ability to work in 24/7 environment (US shifts)
Preferred Qualifications
Undergraduate, Diploma, Graduates
**Salary**: ₹18,000.00 - ₹32,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Flexible shift
- Night shift
- Rotational shift
- UK shift
- US shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Panchkula, Panchkula - 134109, Haryana: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 7988239385
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