Customer Service Assistant
3 weeks ago
Customer Support Analyst Responsibilities:
- Overseeing the customer service process.
- Conducting quality assurance surveys with customers, online and through calls
- Possessing excellent product knowledge to enhance customer support.
Customer Support Analysts Requirements:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems esp Hubspot
- Computer skills, should have own personal computer
- Knowledge of mediation and conflict resolution techniques is preferable.
**Job Types**: Full-time, Contractual / Temporary
Contract length: 3 months
**Salary**: ₹12,244.06 - ₹28,265.46 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Shift allowance
**Education**:
- Diploma (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Application Deadline: 31/03/2023
Expected Start Date: 01/04/2023
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