Bpo Call Centre

4 weeks ago

Thane Maharashtra, India Workfox consultant Full time

**LOCATION:THANE /SANPADA/VASHI/VIDYAVIHAR.**

**COMPANY**:

- **Metropolis (Inbound process) /**:

- **ICICI SECURITIES/**:

- **IDFC PL/**:

- **Bajaj Electricals/**:

- **Godrej premium.**:

- **Domestic (Healthcare)**

A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction.

**Responsibilities**
- The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
- He/She must show the willingness to learn new things every time and then.
- Must discuss every matter with its supervisor or team leader to get any issue sorted
- Giving a resolution to the customers or clients should be the whole and sole responsibility.
- Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
- Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
- Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

**Skills**:

- Should have good Oral and written communication.
- An effective communicator, probably fluid with what he/she is speaking.
- Should be a computer literate.
- Should be flexible enough to adapt to any environment or changes happening in the sector.
- Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.
- Should also have a clear view of what the current market trend is.

**Experience**:
**FRESHER / EXPERIENCE.**

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- what is your age?
- We have two locations which do you prefer ? (THANE - SUNRISE BUSINES PARK, KISAN NAGAR OR HIGH STREET MALL ,MAJIWADA)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- Hindi, ENGLISH (required)

Shift availability:

- Day Shift (required)

Willingness to travel:

- 100% (required)

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