Fulfilment Executive

2 weeks ago


Mumbai, India Argus Media Full time

**Fulfilment**
**Executive (AOM)**

**About Argus**

Argus is an independent media organization with 1,200 staff. It is headquartered in London and has 27 offices in the world’s principal commodity trading and production centers. Argus produces price assessments and analyses of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences. Companies in 140 countries around the world use Argus data for physical index trade and as benchmarks in financial derivative markets for analysis and planning purposes. Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor.

**Job Purpose**

As a Fulfilment Executive for AOM, you will be responsible for responding to inbound AOM inquiries and internal stakeholders for Argus Open Markets (our web-based electronic platform that enables registered market participants to post bids, offers, and initiate commodity deals in real time on the spot market). The position's main purpose is to provide fulfilment services to internal colleagues as well as resolve some technical and product functional queries.

**What will you be doing?**

***
- Technical support: provide technical support, for anything connected to access to AOM (unblocking user accounts, issues logging in, password resets)
- Subscription management: creating new opportunities, updating renewal opportunities in NetSuite, managing autorenewals
- NetSuite/Salesforce contacts record update, ensuring the information we have against subscribers/contacts is accurate
- Investigate, report, and document customer issues. Ensure that internal stakeholders are updated as appropriate
- Good understanding of the subscription management system
- Use Excel to create reports on AOM usage

**What we’re looking for in you**:

- Bachelor’s degree required.
- Strong customer relationship management software skills required e.g., NetSuite, Salesforce, Microsoft Dynamics.
- Excellent written and oral communication skills.
- Strong organizational skills with an ability to work well under stringent deadlines and shifting priorities.
- Self-starting, self-motivated, team player who can work independently as well.
- Good interpersonal skills, gets along well with others.
- Shares knowledge readily and recognizes own need to learn.
- Experience working in a customer, technical support, or data analysis environment

**What’s in it for you***:

- Competitive salary and company bonus scheme
- Flexible Working Model
- Group healthcare scheme
- 18 days annual leave
- 8 days of casual leave
- Extensive internal and external training

**Position Type and Expected Working Hours***:
Work timings - Morning Shift (6.30 AM to 3.30 PM) Afternoon Shift (1:00 PM to 10.00 PM IST) Night Shift (9:00 PM to 6.00 AM IST)
- _
- disability,_
- _
- or veteran status._



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