Customer Service Advisor

1 week ago


Mumbai, India Qi Spine Full time

Profile: - Patient Advisor/Customer Service

Location: - Kurla

**Salary**: - As per company standard

Rotational Shift / 6 days Off in a month
- Competencies: Customer-Centric, Multitasking, Proactive, Ownership, Convincing Power
- Responsibilities and Duties
- Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.
- Obtains customer information by answering telephone calls; probing them and fix the first consultation
- Ensuring correct information is delivered to patients during their first consultation.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
- Understand caller’s conditions and empathize helping them with appointments.
- Informs Patients by explaining procedures; answering questions; providing information.
- Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹16,000.00 - ₹30,000.00 per month

Schedule:

- Flexible shift
- Rotational shift

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400072, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- voice process: 1 year (preferred)

**Language**:

- Hindi (preferred)
- fluent English (preferred)
- any other language (preferred)

**Speak with the employer**

+91-XXXXXXXXXX



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