Quality Assurance Associate

4 months ago

Hyderabad, India RealPage India Full time

**ABOUT THE TEAM**

SimpleBills, A RealPage Company, is a complete utility management service that helps property management companies and owners provide a better resident experience, conserve resources, and realize efficiencies. We exist to redefine how utilities are managed so properties and residents can experience utilities the way they should be - simple.

We are a family, and our defining characteristic is our culture. It motivates us to come to work with a smile on our face (or shortly after the first cup of coffee - we love that stuff) and do our best as we provide outstanding service to over 100,000 customers nationwide. We’re just regular people (none of us are perfect), but what sets us apart is how we approach this fact as we excel at our work. A healthy, holistic approach to people, their issues, and our company’s policies and initiatives is what ensures we grow from conflict and success.

**WHAT YOU’LL DO**

As a Quality Assurance Associate Primary responsibility is to support the SimpleBills Invoice Processing service by performing general duties including but not limited to quality control alert resolution, data entry into SimpleBills invoice processing system, generating client reports, resolving client inquiries, and assisting with new client implementations

**PRIMARY RESPONSIBILITIES**

As a Quality Assurance Associate Primary responsibility is to support the SimpleBills Invoice Processing service by performing general duties including but not limited to quality control alert resolution, data entry into SimpleBills invoice processing system, generating client reports, resolving client inquiries, and assisting with new client implementations

**REQUIRED KNOWLEDGE/SKILLS/ABILITIES**
- High school diploma or equivalent required; some college level accounting preferred
- Minimum 1 year experience in General Accounting functions (including Accounts Payable)
- Excellent customer service skills and telephone etiquette
- Strong organizational ability
- Able to handle multiple tasks simultaneously
- Detail orientated
- Proficient knowledge of MS Word and Excel
- Excellent language and communication skills (written and verbal)
- Must be able to work well with individuals at all levels in and out of the organization
- Ability to appropriately manage confidential information is extremely important
- Excellent problem solving skills
- Able to sit or stand for frequent periods in the same location with some opportunity to move about
- learn new processes and tools in a fast paced environment
- Able to stoop or lift light material (typically less than 8 pounds)
- Overtime may be required in order to meet deadlines

***PREFERRED KNOWLEDGE/SKILLS/ABILITIES**
- Minimum 1 year experience in Invoice Processing Department preferred
- Knowledge of basic financial reporting operations highly preferred
- Multi-family experience highly preferred

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