Officer - Terminal Services

3 weeks ago


Ahmedabad, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:10 Nov 2023

**Location**: Ahmedabad, GJ, IN Aurangabad, MH, IN Bhuj, GJ, IN Diu, DD, IN Gondia, MH, IN Indore, MP, IN Jaipur, RJ, IN Jaisalmer, RJ, IN Jodhpur, RJ, IN Kishangarh, RJ, IN Kolhapur, MH, IN Nagpur, MH, IN Nasik, MH, IN Pune, MH, IN Rajkot, GJ, IN Shirdi, MH, IN Surat, GJ, IN Udaipur, RJ, IN Vadodara, GJ, IN

**Company**:InterGlobe Aviation Ltd

**JOB DESCRIPTION**

**Officer - AO&CS in the role of Customer Service**

**(OUText - Customer Service)**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”


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