Housekeeping Executive

2 weeks ago

Goa, India VESCAPES Full time

Inspect guest rooms, public areas, pool and restaurant.
- after being cleaned by Housekeeper to ensure quality standards
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare, distribute, and communicate changes in room assignments
- Communicate issues to next shift
- Complete required paperwork
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
- Enter and locate work-related information using computers and/or point of sale systems
- Train housekeepers on cleaning and maintenance tasks
- Oversee staff on a daily basis
- Schedule shifts and arrange for replacements in cases of absence
- Establish and educate staff on cleanliness, tidiness and hygiene standards
- Motivate team members and resolve any issues that occur on the job
- Respond to customer complaints and special requests
- Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves

**Requirements and skills**
- Work experience as a Housekeeping Supervisor or similar role
- Hands-on experience with cleaning and maintenance tasks for large organizations
- Ability to use industrial cleaning equipment and products
- Excellent organizational and team management skills
- Stamina to handle the physical demands of the job
- Flexibility to work various shifts, including evenings and weekends
- BSc in Hotel Management is is a plus or High school diploma.

**Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary
Contract length: 11 months

Pay: ₹18,000.00 - ₹27,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Performance bonus

Work Location: In person

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