Assistant Officer, Video Kyc Support, Consumer

3 months ago

Chennai Tamil Nadu, India DBS Bank Full time

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you
Job Purpose
- To improve the quality of customer interactions and KYC fulfilment in the VRM Channel through virtual support.
- To be compliant and adhere to all regulatory KYC requirements and ensure appropriate customers are onboarded.
- To improve knowledge on KYC requirements and support the VRM Channel onboarding process.
- Support frontline business to deliver effortless banking experience to customers.

Key Accountabilities
- Adhere to KYC guidelines and onboard customer as per the same
- Customer acceptance procedure of the bank is strictly adhered to.
- Identify KYC gaps if any and ensure the same is rejected upfront.
- Act as first line of defence for the bank.

Job Duties
- Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
- All KYC call requests must be serviced as per defined SL without deviation.
- KYC exceptions if any, need to be duly escalated as per defined approval matrix.
- All required disposition and interactions with customer to be duly recorded / documented in the relevant system
- Continuously review the internal monitoring process and identify areas of improvement.

Required Experience
- 1+ years of experience preferably in banking industry and/or within KYC, Account services or Banking Operations environment

Education / Preferred Qualifications
- Degree holder
- Certifications in the areas of Operations, MS office will be an advantage.

Core Competencies
- Strong interpersonal & verbal and written communications skills
- Good, effective and engaging skills. Calling skills preferred
- Basic analytical skills
- Good judgement and problem solving skills
- Able to organize information in a structured manner

Technical Competencies
- Proficient in MS office tools, Ms Excel, Power point, Word
- Knowledge of Finacle, Call Centre Tools, CMS preferred.

Work Relationship
- Ensuring remote coverage and engagement of customers along with Branch teams for support.
- Close interaction with Channels / Segments and Clusters to ensure consistent delivery of service and business objectives.

DBS India - Culture & Behaviours
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviours are:

- Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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