Semi Voice Process

3 weeks ago

Karapakkam Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

We are hiring

**Process: Semi-Voice process - Chat**

**Designation: Business Associate**

**Both Freshers and Experienced up to 1 year can apply**

**Skills Required: Good English communication.**

**Shift Timings: General Day Shifts (Rotational Week off)**

**Interview Process: HR Round +Ops interview + AMCAT Online Test + Client round**

**Salary Range**:
**Monthly take home stipend salary: 14000 to 15000/-**

Roles and Responsibilities:
Utilizing the computer system to look up for compatible parts as per customer requirement.

Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

Effectively communicating product features, benefits, and warranty policy information to the customers.

Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer

Ensure that urgent customer issues are resolved in the most timely and effective manner possible

Handle various tasks or projects with changing priorities

Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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