Admission Counselor

3 weeks ago


Mulund West Mumbai Maharashtra, India I Am An Artist India Full time

We seek dedicated individuals to join our team as **Admission Counsellor** at **I Am An Artist India**, the leading Fine Art School and Art Gallery based in Mulund West, Mumbai, India. As a Admission Counsellor, you will be our student's and customers' primary point of contact, handling inquiries, providing information about our products and services, and assisting with sales transactions.

**Responsibilities**:
1. Handle Inbound Calls: Receive and manage incoming calls from students and customers regarding inquiries, course details, product information, and sales orders.

2. Provide Excellent Customer Service: Assist customers courteously and professionally, addressing their questions, concerns, and feedback in a timely and effective manner.

3. Promote Products and Services: Educate customers about our acceptable art courses, drawing and painting classes, handmade paintings, and other offerings. Encourage enrolment in courses and promote sales of our products.

4. Process Sales Orders: Assist customers in placing orders for our products and services, including course registrations, artwork purchases, and customized painting requests.

5. Maintain Customer Records: Using our CRM system, we keep accurate records of customer interactions, inquiries, and sales transactions.

6. Resolve Customer Issues: Proactively identify and resolve customer issues, complaints, or disputes to ensure customer satisfaction and retention.

7. Collaborate with Team: Work closely with other team members, including instructors, artists, and administrative staff, to coordinate customer inquiries, sales activities, and promotional campaigns.

**Shift and schedule**:
Tuesday to Sunday: 10:30 AM - 07:30 PM

**Location**: Mulund West Mumbai, India

**Contact**: +91 9082673802

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Mulund West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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