Operation Supervisor

6 months ago


Karjan Vadodara Gujarat, India JB Infotech Full time

Ability to manage and Lead a team of KPO Agents, Motivate them, and periodically assess their performance.
- Excellent interpersonal, people leader & communication skills.
- Set clear team goals and show a road map to team for achieving the same
- Ability to drive new processes, question current practices and seek improvement, discover training needs, and provide coaching.
- Exhibit excellent people leader skills by implementing best practices in BPO operations.
- Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
- Oversee day-to-day operation, Delegate & Monitor tasks/performance with set deadlines without compromising the quality of delivery
- Listen to team members’ feedback and resolve any issues or conflicts.

Pay: From ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Night shift

Work Location: In person


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