Intern

1 month ago


Kolkata, India Clirnet Services Full time

**Job Description - Support Desk Executive (Intern)**

At CLIRNET, we’re looking for Support Desk Executive to join our Healthcare team. You will be responsible for Engaging doctors across digital channels in order to manage incidents and Service Requests. Handles communication with the users for their Query, Request and Complaint for the service offerings of CLIRNET.

**Key Responsibilities**:

- Identify and diagnose issues and problems
- Categorize and record reported queries, requests and Complaints and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online services advice and support for Platform

**Key Performance Indicators**:

- Managing one or more doctors service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including human, digital, self-service and automated.

**Qualifications**:

- Graduate
- Freshers can apply.
- Good typing skill
- Excellent in Written and spoken English
- An excellent communicator
- Positive attitude
- Able to work well under pressure and under minimum supervision


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