Customer Delight Associate

3 weeks ago

Sonipat, India Newton School Full time

**ABOUT NEWTON SCHOOL**

Come be part of a rocketship that’s creating a massive impact in the world of education

On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through it’s personalised learning platform. We are building an online university and solving the deep problem of employability of graduates.

We have a strong core team consisting of alumni from IIT's and IIM’s, having several years of industry experience in companies like Unacademy, Inmobi, Ola, Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners and a slew of angel investors including CRED’s Kunal Shah, Flipkart’s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan’s Sujeet Kumar among others.

**Role**:
The individual in this role is responsible for handling questions, comments and issues related to students. The ultimate goal is to provide a positive customer experience and enhance relationships between students and businesses.

**Responsibilities**:

- Creating policies and procedures to build sustainable relationships and trust with customers accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Possessing excellent product knowledge to enhance customer support.
- Primarily focused on non-voice, but might have to take up calls in case of necessity

**Requirements**:

- Proficiency in both English (written + verbal) and Hindi (verbal) is essential.
- Previous experience in similar roles is a prerequisite.
- Ability to thrive in a startup atmosphere is highly valued.
- Bonus points for expertise in professional documentation and content development.

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